The welfare responsibilities of Zila Sainik Welfare Offices (ZSWOs) will encompass all such traditional activities which were already being performed by these offices with particular reference to the following:-
- Settlement of financial problems such as pension and other retirement/release benefits / dues to Ex-Servicemen and grants and assistance in kind to Ex-Servicemen beneficiaries and dependents from the Central / State Govts or other Organisations such as the Indian Re-Cross Society etc.
- Maintaining close liaison with the Pension Disbursing authorities / agencies in the District to ensure prompt and correct payment of pension and reliefs to Ex-Servicemen pensioners or their dependents.
- Providing assistance for settlement of land and other disputes.
- Assist families of serving personnel staying separately during their absence away on duty.
- Promote and maintain under the guidance of the Directorate of Sainik Welfare measures in the District such as Rest House for Ex-Servicemen, old age pensioners homes, vocational and other training facilities and hostel for children of serving defence personnel and Ex-Servicemen.
- Mobilise assistance for medical treatment in Military / Civil hospitals.
- Maintain liaison with other welfare organizations such as the Indian Red Cross Society, NGOs and voluntary agencies to enhance additional sources of welfare and concessions for Ex-Servicemen and their families / dependents in the Districts.
- Maintain an up-to-date register of war widows, dependents and those disabled in action with a view to ensure their welfare.
- To represent KSB, Ministry of Defence (Govt of India) in Court cases under their jurisdiction in which these organizations have been made respondent.
- Provide Ex-Servicemen and family pensioners information about Ex-Servicemen Contributory Health Scheme (ECHS).
- Ensure that their ZSBs are duly inspected by the Director, RSB every year.
