The Zila Sainik Welfare Offices (ZSWOs)/Zila Sainik Boards (ZSBs) which are the field units of this organization are responsible for the tasks as given under:-
- Disseminating information to the general public regarding the Armed Forces in the Country and constantly endeavouring to promote and maintain a feeling of goodwill between civilian population, service personnel and Ex-Servicemen.
- Monitoring the welfare of families of servicemen and Ex-Servicemen and assisting them in representing their cases with the local administration or the Defence authorities. Welfare organizers employed in each ZSWO/RSB play a crucial role in establishing contact with the clientele in their homes, listing their problems, needs and aspirations, providing in-puts on these to the ZSWO/RSB, resolving these, and spreading awareness of the resettlement and welfare measures in place which they can avail-off.
- Giving information to the general public regarding the conditions of service in the Armed Forces and to assist intending candidates in approaching the appropriate recruiting authorities for purposes of enlistment.
- Keeping a watch on the adequacy of the number of pension paying offices / branch post offices paying pension.
- Scrutinising applications for relief from various military and civil charitable funds and making suitable recommendations.
- Granting financial relief to Ex-Servicemen and their dependents from funds at their disposal. Recommending cases of ESM and their families for financial assistance from KSB.
