The Zila Sainik Welfare Offices (ZSWOs)/Zila Sainik Boards (ZSBs) which are the field units of this organization are responsible for the tasks as given under:-

Disseminating information to the general public regarding the Armed Forces in the Country and constantly endeavouring to promote and maintain a feeling of goodwill between civilian population, service personnel and Ex-Servicemen.
Monitoring the welfare of families of servicemen and Ex-Servicemen and assisting them in representing their cases with the local administration or the Defence authorities. Welfare organizers employed in each ZSWO/RSB play a crucial role in establishing contact with the clientele in their homes, listing their problems, needs and aspirations, providing in-puts on these to the ZSWO/RSB, resolving these, and spreading awareness of the resettlement and welfare measures in place which they can avail-off.
Giving information to the general public regarding the conditions of service in the Armed Forces and to assist intending candidates in approaching the appropriate recruiting authorities for purposes of enlistment.
Keeping a watch on the adequacy of the number of pension paying offices / branch post offices paying pension.
Scrutinising applications for relief from various military and civil charitable funds and making suitable recommendations.
Granting financial relief to Ex-Servicemen and their dependents from funds at their disposal. Recommending cases of ESM and their families for financial assistance from KSB.